Delete Your Account
Submit a request to permanently delete your Kivi3 account and personal data.
Before You Begin
If you would like to delete your Kivi3 account and the personal data associated with it, please follow the steps below to submit a deletion request. Our support team will process your request and confirm via email.
How to Request Account Deletion
Have the email address or username associated with your Kivi3 account ready.
Email us at support@koinremit.com with the subject line: “Account Deletion Request”
In the email body, please include:
- Your registered email address or username
- Confirmation that you wish to permanently delete your account
- Any additional reason (optional)
Our support team may contact you to verify that you are the account owner before proceeding.
Once your request is processed, you will receive a confirmation email. Account deletion is completed within 30 days of your verified request.
What Happens to Your Data
The following table explains what data is deleted, what may be retained, and for how long.
| Data Type | Action | Retention Period |
|---|---|---|
| Account profile (name, email, avatar) | Deleted — permanently removed from our servers | Deleted within 30 days |
| User-generated content (posts, comments, files) | Deleted — all content is removed | Deleted within 30 days |
| Usage & activity data (app history, preferences) | Deleted — purged from analytics systems | Deleted within 30 days |
| Transaction records (purchases, invoices) | Retained — kept for legal & financial compliance | Up to 7 years (legal requirement) |
| Support correspondence (emails, tickets) | Retained — retained for dispute resolution | Up to 2 years |
| Backup copies | Deleted — removed from all backups | Within 90 days of deletion |
Contact Support
Our team is available Monday – Friday, 9:00 AM – 6:00 PM. We aim to respond within 1–2 business days.
✉ Send Deletion Request